Refund & Cancellation Policy
The iQ Spec Refund Policy
If any Customer is unsatisfied with an initial Product Package purchase, iQ Spec offers a 100% two (2) day money-back guarantee (unless otherwise required by law) from the date of purchase.
Product Package upgrades, wire transfer fees and sales and service taxes are non-refundable. Returns on the purchase price constitute a purchaser’s voluntary request to cancel. All refunds will be processed within 10 business days.
User also agrees that iQ Spec, at its sole discretion, may remove and discard any content within iQ Spec, for any reason or if iQ Spec believes that user has violated or acted inconsistently with the letter or spirit of the Terms of Service. User agrees that any termination of his or her access to iQ Spec under any provision of this Terms of Service may be effected without prior notice, and acknowledge and agree that iQ Spec may immediately deactivate or delete his or her account and all related information and files in his or her account and/or bar any further access to such files. Further, user agrees that iQ Spec shall not be liable to user or any third-party for any termination of its access to iQ Spec.
Reccurring Billing/Pre-Paid/Paid-in-Full Option
iQ Spec Products have a Monthly Recurring charge as specified on the iQ Spec Agreement. Please note that iQ Spec will automatically charge the monthly fee to the credit card used at the time of the original purchase. Customers may change their method of monthly payment to an alternate credit card, via the Billing Center in their Products. User is required to give iQ Spec a written notice at least 5 days prior to the monthly anniversary date to cancel account and avoid automated billing. All cancellation notices must be mailed to Support@iqspec.com or by submitting written notice by facsimile or certified mail to iQ Spec. The Cancellation request must include the 7 digit number of the account that is being canceled. If you are paying for more than one account on your credit card, you must list every individual account that you want canceled. Customer agrees that submitting a notice of cancellation by telephone is an unacceptable form of submitting notice of cancellation to iQ Spec and that product charges may continue to apply until iQ Spec has received the proper notice. When your service is cancelled, access will immediately be restricted.
Customers may choose a Pre-Paid/Paid-in-Full annual payment option and save 10% on the monthly subscription cost. The Pre-Paid/Paid-in-Full annual payment may not be canceled or the annual amount refunded, unless purchased along with a Product Package and canceled within the first 3 days.